Frequently Asked Questions
Everything you need to know about our luxury embroidered accessories.
Where does Elizabeth Scarlett ship to?
We offer worldwide shipping. Delivery times vary by region, with standard UK delivery taking 3-5 working days and international orders typically arriving within 7-14 working days.
How should I care for my embroidered pouches and bags?
To keep your items looking their best, we recommend a cold hand wash or a delicate machine wash at 30 degrees. Always air dry and avoid tumble drying to protect the intricate embroidery.
What is your return policy?
We hope you love your purchase, but if not, you can return unused items in their original packaging within 30 days of receipt for a full refund.
Are your products sustainably made?
Yes, we are committed to ethical production. We use high-quality cotton and velvet, and a portion of our proceeds is donated to wildlife conservation charities to protect the animals that inspire our designs.
Can I add a gift message to my order?
Absolutely. You can include a personalized gift message at checkout, which will be handwritten on a beautiful Elizabeth Scarlett postcard and included in your parcel.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.